Dispatch is live, 24/7.

What to tell dispatch

To quote a sprinter, dispatch needs four facts: the date and time, the pickup location, the drop-off location, and the passenger count. For hourly bookings, include the expected number of hours, any stops and the final drop-off address. Flight numbers speed up airport pickups because we use them for tracking and meet-and-greet staging.

Corporate accounts

Email info@mercedessprinternyc.com with subject line Corporate account. We'll set up NET-30 invoicing, a dedicated account manager, direct-booking tools for your assistants, and monthly consolidated invoices.

Last-minute bookings

Sprinter availability within 6 hours is subject to vehicle staging and chauffeur assignment. Submit the online trip form with the pickup time and mark the timing clearly for anything under 2 hours out.

Airport pickups and flight changes

Send the airline and flight number with any arrival. Dispatch tracks the flight from wheels-up and times the chauffeur to the actual landing, and the first 60 minutes after landing are complimentary. If a flight is cancelled or moved to a different NYC airport, send the new itinerary by phone or email and the chauffeur is redirected at no additional charge. Airport-specific pickup points are on the airports page.

Changing or cancelling a booking

Tell dispatch about any change as early as you can: a new pickup time, an extra passenger, more luggage or a different address can all affect the vehicle that is assigned. Standard cancellation windows are 24 hours for the Sprinter and Executive Sprinter, and 72 hours for weddings, multi-vehicle contracts and multi-day bookings.

Before you reach out

Most questions about price and capacity are answered on the site. The rates page lists hourly rates for every vehicle and the published one-way routes, the fleet page compares seats and luggage by vehicle, and the FAQ covers waiting time, gratuity and booking lead times. For a quote on a specific trip, the quote form is the fastest route.